How to Gain Credibility by Avoiding These 7 Bad Behaviors

Beware your credibility blind spots. These dangerous behaviors could also be unintentional, however they derail your skilled picture. They’re off-putting to everybody … however you.

The excellent news is that when you uncover your blind spots, you’ll be able to undo them. And in right this moment’s extremely aggressive office, the place even small stuff can make a big distinction, the time to do that is now.


So how are you going to see your individual blind spots? The surest way is to capture yourself on video in a typical business setting. (Smartphones now make this simpler than ever.) And whereas there are quite a few behaviors to search for, seven blind spots are commonest.

1. Utilizing speech fillers

Speech fillers are superfluous sounds or phrases, like “um” and “you understand.” Right now, such fillers are pervasive in our tradition, together with the enterprise world. A wise, younger know-how CEO lately stated to his crew, “So, I really type of passionately consider that now we have a chance to, uh, you understand, type of actually take this platform to a brand new stage. So we simply form of, uh, want to leap in, you understand, with full pressure.” He wished to fireside up his individuals, however his fillers extinguished his ardour.

2. Making extraneous actions

Extraneous actions—reminiscent of jiggling your knee, bobbing your head, or shifting your weight—weaken your private energy. You would possibly say, “I can’t assist myself. I simply can’t be nonetheless.” Reality is, extreme fidgeting is a self-comforting habits. Stillness sends a message that you simply’re calm and assured.

3. Self-commenting

While you really feel self-conscious, it’s straightforward to overreact to your each mistake. When you journey over a phrase, you would possibly apologize (“Sorry!”), make a joke (“No extra espresso for me”), or resort to nonverbal reflexes, like shaking your head or shrugging your shoulders. The issue with this “self-commenting” is your exterior preoccupation along with your inner criticism. Errors occur; merely right them and transfer on.

4. Misplacing upward vocal inflections

You in all probability work with somebody who speaks in “up speak”: utilizing upward inflections that sound like query marks on the finish of sentences. This vocal sample is widespread—and contagious. Be vigilant in not selecting it up.

5. Making your self smaller

When you’re like most individuals, once you really feel intimidated, you make your self smaller to keep away from being a simple goal. You would possibly place your ft nearer collectively, tuck your arms to your sides, dip your chin, or pull again in your quantity. All or any of those behaviors say, “I really feel threatened.”

6. Masking your face and palms

Masking behaviors can creep up once you really feel uneasy or on the spot. This takes many various types, together with crossing your arms, clasping your palms, taking part in along with your garments or jewellery, or having a poker face—chopping off any animation of your face or palms.

7. Dropping eye contact

You don’t see skilled athletes dropping their eyes to the bottom throughout play. In enterprise settings, once you drop eye contact, you drop out of the sport. Hold your eyes on the horizon and provides your listeners the identical respect you anticipate from them—your full consideration. It’s all proper to maneuver your eyes to the aspect momentarily to assemble your ideas. In any other case, in case your mouth is transferring, your eyes ought to be in your listeners.


Cara Hale Alter is president of SpeechSkills, a San Francisco–primarily based communication coaching firm, and writer of The Credibility Code: How to Project Confidence and Competence When It Matters Most (Meritus, 2012). For extra data, go to

Initially Revealed 7/16/2012. Up to date 10/27/2020

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Tha Bosslady

CREEDD (Creative Resilient Empowered Entrepreneurs and Diversified Dreamers) is a dynamic and purpose-driven platform that I founded with a deep commitment to empowering individuals facing adversity. It serves as a sanctuary where people can find solace, support, and valuable resources to navigate life's challenges while uncovering their true potential. My personal journey of enduring loss, tragedy, and life's complexities propelled me to establish CREEDD with a profound understanding of the human spirit's resilience. Having faced the heart-wrenching loss of my daughter to gun violence, my stepdaughter's survival after losing an eye to domestic violence, and witnessing my only biological son receiving a life sentence for a nonviolent drug crime, I am no stranger to life's darkest moments. In addition to my own struggles, I experienced health challenges that led me to undergo a tracheotomy. The most devastating blow came when my stepdaughter and granddaughter tragically lost their lives in a horrific car accident. Yet, it is precisely through these trials that I gained invaluable insights and unwavering determination to inspire others. CREEDD is more than a community; it's a lifeline for those seeking hope, inspiration, and empowerment. By sharing my personal story and the lessons learned, I aspire to ignite a spark of resilience within every member, encouraging them to rise above their challenges and embrace their unique journeys. At CREEDD, we believe in the transformative power of storytelling. It is through these stories that we connect with others who have endured similar struggles, creating an unbreakable bond of understanding and support. Our platform fosters an environment of empowerment, providing resources, educational content, and opportunities for personal growth. Our ultimate goal is to leave a lasting and positive impact on the lives of those who join CREEDD. We envision a ripple effect of change, where individuals find the courage to rewrite their narratives, rediscover their purpose, and lead lives filled with resilience and fulfillment. Together, we form a community of diverse dreamers, each on their unique path of transformation. At CREEDD, we embrace growth, uplift one another, and become beacons of hope. Join us on this transformative journey and witness the power of unity, compassion, and the unwavering pursuit of living life on purpose, no matter the adversities we face.

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